Comments on: Size does matter http://refactr.com/blog/2006/12/size-does-matter/ informs on and evangelizes best practices of using <a href="http://refactr.com/the-agile-manifesto/">agile methods</a> when designing and developing what are currently being called “Web 2.0” products and applications. Wed, 07 Jan 2009 10:16:20 +0000 http://wordpress.org/?v=2.5 By: aaron http://refactr.com/blog/2006/12/size-does-matter/#comment-543 aaron Tue, 09 Jan 2007 02:45:27 +0000 http://refactr.com/blog/2006/12/29/size-does-matter/#comment-543 Somewhere along the line it became very clear that trying to handle too many support needs meant not being able to deal with enough strategic needs. More than half of all requests coming into our shop can be handled by more than one of us, so we try to cut out the perception of a single point of contact as much as possible. The phone thing was a pure necessity. I only have time to take so many yellow page advertising sales calls in a day. Somewhere along the line it became very clear that trying to handle too many support needs meant not being able to deal with enough strategic needs. More than half of all requests coming into our shop can be handled by more than one of us, so we try to cut out the perception of a single point of contact as much as possible.

The phone thing was a pure necessity. I only have time to take so many yellow page advertising sales calls in a day.

]]> By: Ben http://refactr.com/blog/2006/12/size-does-matter/#comment-527 Ben Sun, 07 Jan 2007 07:57:12 +0000 http://refactr.com/blog/2006/12/29/size-does-matter/#comment-527 Aaron of <a href="http://electricpulp.com/" rel="nofollow">Electric Pulp</a> (really love the new site) has made <a href="http://charisma18.com/2007/01/06/the-culture-of-small/" rel="nofollow">an interesting post pointing out some of the disadvantages of small</a> over at charisma18. He is right, of course about smallness not being enough - you need to be agile and use your size to your advantage. He reiterate my point (and Jason Fried's point and Seth Godin's point) that there’s no way you can effectively be small and also be average. You have to be extraordinary. We may have to agree to disagree on the merits of what he calls "all access" but I will say that for business models that require a great deal of support given to customers I could see where not answering every call myself would be nice. I am going ot have to check out more of Aaron's site. He has the same kind of energy and passion that I do, and I thought so from the moment I met him at the last <a href="http://www.barcamp.org/MinneDemo" rel="nofollow">MinneDemo event</a>. Aaron of Electric Pulp (really love the new site) has made an interesting post pointing out some of the disadvantages of small over at charisma18. He is right, of course about smallness not being enough - you need to be agile and use your size to your advantage. He reiterate my point (and Jason Fried’s point and Seth Godin’s point) that there’s no way you can effectively be small and also be average. You have to be extraordinary. We may have to agree to disagree on the merits of what he calls “all access” but I will say that for business models that require a great deal of support given to customers I could see where not answering every call myself would be nice. I am going ot have to check out more of Aaron’s site. He has the same kind of energy and passion that I do, and I thought so from the moment I met him at the last MinneDemo event.

]]> By: Hiring d-teams is never a luxury, but… at charisma:18 http://refactr.com/blog/2006/12/size-does-matter/#comment-520 Hiring d-teams is never a luxury, but… at charisma:18 Sun, 07 Jan 2007 06:03:14 +0000 http://refactr.com/blog/2006/12/29/size-does-matter/#comment-520 [...] A quick search on a topic I’m about to post about points to a similar conversation posted by refactr. To succeed as a small company you have to be good. You are not afforded the “luxury” of being able to hire B, C, and D-teams to do the “less important project work”. [...] […] A quick search on a topic I’m about to post about points to a similar conversation posted by refactr. To succeed as a small company you have to be good. You are not afforded the “luxury” of being able to hire B, C, and D-teams to do the “less important project work”. […]

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